Shipping & Return Policy
if you any question, Please contact to
shipping service :
We ship the majority of our items via Japan Post Office E-Packet Service.
E-packet Maximum size & weight :
Length + Width + Thickness = 90cm
Please note that the maximum length is 60cm.
Maximum weight of the item is 2kg.
*If over e-packet maximum size, We shipped another way.
Shipping Timeline :
Orders ship within 2 to 3 business days
e-packet Delivery days :
Japan - about 3days.
US - about 5~7days.
Europe - about 4~9days.
Asia - about 5~8days.
Other countries - about 1week ~ 2weeks
If a Saturday, Sunday, or holiday is included in the period (from acceptance to transfer and delivery) or if a delay or a cancellation occurs in a flight schedule, change shipping way, delivery may take longer.
about shipping :
Once your order has shipped, we'll send you an email that includes your tracking number. You can track your shipment at your countries post office.
All of our orders ship from our office in Japan, Kanagawa.
IMPORT TAXES :
Customs duty and VAT will be paid by the customer. We are displaying product prices and shipping charges. Please ask the local post office or customs for details
Return Policy :
If you are not satisfied with your online purchase, you may return or exchange the item within 14 days of receipt for a full refund in the original form of payment, excluding the initial shipping cost. All items must be in un-used, original condition. Returns postmarked after 14 days of receipt of merchandise will not be accepted. Additional shipping costs may apply to an exchange order. Special orders, sale items, and perishable goods cannot be returned. In the event of a sale, we do not offer price adjustments on previously purchased items.
Please e-mail us with following your information.
- Order ID:
- Shipping Address:
When preparing your package for return, please provide us with the original invoice or receipt, the items being returned, and if you'd like a return or exchange. As we always do our best to provide high quality service and products, please provide a little information about why you're choosing not to keep the item so we can learn how to do better next time. Please ship the package to:
#101 3-30 Fujimi-cho Chigasaki-shi Kanagawa Japan.
Zip Code 253-0031
Once we receive your items, we will send you an email notification. If everything is in its original condition, we will then process your exchange or refund. We do not refund original shipping costs. Your return will be processed within 7-10 business days. We retain the right to deny any return or exchange if it does not meet our return policy requirements. If you have any questions about making a return, please contact us at